Samenvatting

This exam is only available in English.
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

• Introduction to Service Operation
• Service Operations Principals
• Service Operation Processes
• Common Service Operation Activities
• Organising Service Operation: Functions
• Technology Considerations
• Implementation Considerations
• Challenges, Critical Success Factors and Risks 

Doelgroep

The main target group for the ITIL® Expert Qualification: Service Operation Certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle.

Voorkennis

Candidates wishing to be trained and examined for this qualification must already hold the ITIL® Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate). Candidates must have undertaken their Intermediate training with an EXIN-accredited training provider.

In-course assessment / Practical assignment

Not applicable.

Examenduur

90 minutes

Examenvorm

Multiple Choice

Examendetails

Number of Questions: 8
Pass Score: 28/40 or 70%.
Delivery: Online or Paper Based Examination through an Accredited Training Organisation.
Open/Closed Book: Closed Book
Qualification Level: Intermediate

Voorbeeldvragen

Service Operation is the core text for this certification.